Refund policy
We want you to love how your Nativ Athlete gear fits and feels. Because every piece is made to order just for you, our policy focuses on getting you the right fit and making things right when something goes wrong.
Wrong size? 14-day exchanges
You can request a size exchange or store credit within 14 days of delivery. Items must be unworn, unwashed and in their original condition, with no odors, stains or signs of use.
- Email nativathlete@gmail.com with your order number and the item and size you'd like instead.
- We'll reply with return instructions. Please don't send items back without contacting us first.
- Return shipping for size exchanges and store credit is paid by the customer. Once we receive and inspect the item, we'll ship your new size or issue store credit.
Damaged, defective or wrong item
If your item arrives damaged, has a printing or manufacturing defect, or isn't what you ordered, we'll send a free replacement or give you a full refund to your original payment method, including shipping. You won't need to send the item back.
Just email us within 14 days of delivery with your order number and clear photos of the issue.
What we can't accept
- Items that have been worn, washed or altered
- Requests made more than 14 days after delivery
- Items marked final sale, and gift cards
- Change-of-mind returns on correct, undamaged items (we'll gladly offer an exchange or store credit instead within the 14-day window)
Refunds
Approved refunds go back to your original payment method within 5–10 business days, depending on your bank. Original shipping costs are only refunded when the problem was our mistake.
Cancellations
Because production starts quickly, orders can only be canceled within 12 hours of being placed. After that, your order is already being made.
Need help?
Email us at nativathlete@gmail.com. We usually reply within 1–2 business days.